Qualpass

FAQs

Below are some of the frequently asked questions about QualPass for:

• Individual subscribers
• Agents
• Employers

_____________________________________________________________________________________

 

INDIVIDUAL SUBSCRIBER

 

What is QualPass and what benefit will benefit me if I subscribe?

Standing out from the crowd when applying for jobs is a challenge we all face.

QualPass is a secure web-based database, designed to allow you to create a profile, list your qualifications, link these to your occupation and help you secure that job.

QualPass will demonstrate that you are committed to gaining and maintaining qualifications and competency, as well as providing an environmentally friendly solution, to proving qualifications and competency to prospective employers.

It can be expensive photocopying your qualifications, references and CV, everytime you apply for a new job.  QualPass will allow you to create an on-line profile, through which you can provide an email link to a prospective employer, where they can view the following:

Qualifications, including viewing individual qualifications as secure watermarked pdf documents

Occupations, linking in your qualifications to your occupation(s) to provide competency

References from previous employers

Your Curriculum Vitae

 

As part of your subscription you will create a QualPass card which will list:

Your highest vocational and academic qualification level(s)

Your main occupation(s)

Up to 10 qualifications, including renewal dates on the reverse of the card.

The card is a unique and affordable alternative to carrying around certificates, etc., and will match the information displayed in your on-line QualPass profile, thereby allowing you to easily prove competency to prospective employers.

 

How do I subscribe to QualPass?

Currently the only way of joining QualPass is to register through this website, or call into Unit 3, Honeyborough Business Park, Neyland, Pembrokeshire, SA73 1SE with your original qualifications, licenses, passports, etc. and set up your profile on-line and pay the membership fee by credit or debit card.

If you post your qualifications etc., to us after setting up your profile on-line, we will match the qualifications you have posted to us to your profile.  We will then scan and upload each qualification as a secure watermarked pdf document and approve your profile.

Your QualPass card will be posted to you via Special Delivery, together with the qualifications you sent to us.

We will be recruiting a network of Agents throughout the UK, to provide a local QualPass service.  Agent details will be listed in our News Section of the website.

 

How secure is QualPass?

QualPass will be operating the appropriate level of SSL (Secure Socket Layer) security, for a website holding personal details of individuals; this hosting is provided by a 3rd-party and covered by a service level agreement between QualPass and the 3rd-party.

On-line transactions are operated through Barclay's Bank plc, and we are fully PCI DSS Merchant Compliant for secure on-line transactions.

In relation to profile information, QualPass automatically checks that no email address is entered twice linked to an individual's username and password, therefore preventing multiple QualPass profiles being created linked to one individuals email account.

In addition, when entering an individual's National Insurance number, QualPass automatically checks that the same NI number has not been linked to a previously verified profile; where this occurs the profile cannot be saved, or advanced to the stage of requesting a QualPass card, payment, etc.

QualPass will expect that all individuals have appropriate on-line security applications and firewalls to safeguard their personal data whilst they are creating their profile on-line.

 

How do I view the QualPass Terms and Conditions for the website and on-line purchases?

You will be shown the terms and conditions as a separate page to the website prior to entering your debit or credit card details, where you will be required to accept the terms and conditions electronically, before proceeding to the on-line payment screen provided through Barclays Bank plc.

A copy of the terms and conditions can be requested by email (info@qualpass.co.uk) where they will be sent to you in a pdf format.

The terms and conditions will be shown each time you carry out an on-line transaction - e.g. purchasing your first year or renewal subscription, ordering a new or replacement card, etc.

 

How much will it cost me to subscribe to QualPass?

For private subscribers the cost of QualPass is as follows:

Creating a profile, qualification upload and ordering a QualPass Card = £60.00 plus VAT

Uploading additional qualifications to an existing profile, but not requesting a re-print of a QualPass Card = £0.00

Uploading additional qualifications and ordering a re-print of a QualPass Card = £25.00 plus VAT

Ordering a replacement QualPass card which has been lost or defaced = £25.00 plus VAT

Annual renewal of individual QualPass subscription = £20.00 plus VAT

The on-line purchase screen will display the relevant costs inclusive of VAT.

 

What qualifications can I display in my profile?

You can add the following categories of qualifications:

Academic - such as GCSE's, A Levels, Degrees, etc.

Vocational - such as NVQ's, professional awards, certificates or diplomas, etc.

Certificates & Awards - such as first aid at work, coded welding, IOSH managing safely

Passports - such as safety qualifications such as CCNSG, CSCS, CPCS, etc.

Licenses - such as your driving license, fork lift truck, etc.

You should only list qualifications for which you have a valid certificate, passport, license, etc. issued by an awarding body.  QualPass reserve the right to delete any qualifications listed by you on your profile which cannot be matched to valid supporting evidence.

 

Do I have to send original certificates to you, or can I send a photocopy?

QualPass will only upload and/or verify qualifications which are supported by the original certificate, passport or license.

QualPass reserves the right to contact awarding bodies to verify the validity of any qualifications, and where any doubt exists over the validity of a qualification, pass this matter on to the appropriate authorities, as well as suspend any private subscriber's membership until the matter is resolved.

QualPass also reserves the right to pass on details of private subscribers to the Police where there is reasonable evidence to suggest qualifications have been fraudulently obtained.

 

Is it only qualifications I can add to my profile?

No.

You can provide us with copies of the following documents, which will be scanned and uploaded as a secure watermarked pdf document, in the relevant section of your profile:

Employer Testimonials - where you may not have formal qualifications for a particular task, work equipment, etc., you can provide QualPass with an employer testimonial covering your competency.

The testimonial must be on company headed paper and signed by a competent person representing the employer - QualPass will seek verification from employers, where testimonials are submitted in lieu of formal qualifications, as to the validity of the testimonial.  Where the testimonial cannot be verified, QualPass reserves the right to delete the testimonial from your profile.

References - you can provide us with copies of references from a previous employer which we can add to your profile.

CV - you can provide us with your CV which we can add to your profile

 

I subscribed to QualPass 6 months ago, and since then I've just achieved a new qualification I would like added to my online profile.  How do I amend the qualifications listed on my profile?

You can add a new qualification to your profile at any time by logging in via your unique username and password, and adding the new qualification to your existing list of qualifications.  You should then post the new qualification to us, by Special Delivery, for scanning and uploading as a secure watermarked pdf document.

This will be done free of charge, unless you request a new card to be printed when you finish updating your profile. Once you have made a change to your profile, this will remain locked until the new qualification has been verified, scanned and uploaded as a secure watermarked pdf document.

Your profile will then be verified by ourselves, and then fully accessible to you; during this process you will still be able to view your profile, share it with potential employers or link your profile to an employer's QualPass site.

 

If I have updated my qualifications - either following refresher training or after attending a new course - do I need another card?

You are under no obligation to update your card.  However we would recommend you update your QualPass card when you have attended any refresher training or new training which will help prove your competency to prospective employers.

The cost of the new card is £25.00 plus VAT.

 

I have date sensitive qualifications listed on my profile.  Will QualPass notify me when they are due to expire?

Yes.

Where you've listed a qualification which has an expiry date QualPass will do two things to notify you when the expiry date is approaching:

a. List the qualification on your profile Dashboard as nearing expiring.

b. Send you an email notifying you of the qualification and its expiry date.

 

When I joined QualPass I did not have any date sensitive qualifications and I purchased a Card. How frequently should I update my Qualpass card?

We would recommend that you update your card when you have attended any refresher training, or obtained any date sensitive qualifications - e.g. first aid at work - as this will prove continued professional development and competency.

Where you do not have any time sensitive qualifications listed on your profile, we would recommend requesting a new QualPass card ONLY when you've obtained a new qualification, as again this will show continued professional development and maintenance of competency.

 

My QualPass subscription is coming up for renewal.  What do I get for my annual registration fee?

When you renew your QualPass subscription we will amend any online information free of charge - with the exception of the production of a new QualPass card.  Therefore, you can add as many qualifications to your renewed profile, as you may obtain, within your new membership period.

Your continued membership will allow you to access any upgrades to the site we develop, together with assisting in the maintenance and updating of the site to ensure its optimum security, accuracy and operation.

 

My qualifications have not changed, but my personal details, or employer details have.  Can I update these on my profile?

Yes.

You can update these by logging in via your secure unique username and password and editing your profile information free of charge.

As with adding new qualifications when you make a change this will lock your profile until QualPass verify the alterations; after making your alterations on-line either email us, or write to notify us of the changes, so we know what information to review and verify to unlock your profile.

 

I want a prospective employer to view my profile.  Is this possible, and if yes, how do I do this?

Yes.

There are three ways to show prospective employers your profile information:

Your QualPass Card acts as a summary of your profile displaying your 5 main qualifications, main occupation(s) and your highest academic and/or vocational level.

You can log in to your QualPass profile on any computer or laptop, via the internet, anywhere in the world and discuss your on-line profile with the employer in their office.

You can provide an employer with read only access to your QualPass profile; you need to log into your profile, and from the Dashboard, select the link to email your profile to an employer - you will need the employer's email address for this.

Once you have emailed your profile the prospective employer can view your entire profile - as you view it from the Dashboard - including opening the secure watermarked pdf copies of your qualifications, references and CV to view to ensure you have the necessary qualifications, experience, etc.  This will be available for up to 7 days, after which time the email link to your profile will expire.

 

I have started work with a new employer who has a QualPass Employer subscription.  Can I link my profile to theirs, and if so, what access will they have to my profile and information?

Yes.

Your new employer will need to provide you with an alpha-numeric code generated from their QualPass profile.  Once you have this code you will need to login to your profile, and enter the code from the Dashboard option allowing you to link your profile to an employer.

Once you have done this, your profile will show up on the employer's employee listing, under their profile; your profile will be read only, so they will not be able to make any changes to your profile and you still retain control over your QualPass membership, providing you maintain your subscription.

When you leave the employer they will click a link in their profile to remove your profile.

 

I want to be included in any searches by QualPass subscribing employers.  Is this possible?

Yes.

When you are completing your profile you will see an option to allow your profile to be included in any employer searches where your qualifications will match their needs.  To be included in an employer search just click in the option box.

The employer will not be able to view your profile - as they need the email link from your profile to do this - but you will receive a notification that an employer has viewed your profile and wants further information or to contact you.

 

_______________________________________________________________________________

 

QUALPASS AGENT

 

What is QualPass, and what benefit will I get from subscribing?

QualPass is a secure web-based database designed to allow you to create an individual client's profile, list their qualifications, link these to their occupation and request the printing of a QualPass card.

As an Agent you will be able to create individual profiles, including setting up their username and password, together with scanning and uploading qualifications, CV and references, set up their occupations using the UK Government's NOMIS codes and help them maintain their qualifications listing by uploading new or revised qualifications, personal details, employer details, etc. as necessary.

As an Agent you will not be able to verify an individual client's profile, or order QualPass cards directly.  QualPass acts as the verification and clearing house, and monitors the performance of Agents, to ensure quality of the product and integrity, in relation to data protection, etc.

 

How does my company become a QualPass Agent?

You will need to contact us via email (info@qualpass.co.uk) or telephone (01646 602131) and request an application pack.

To become an Agent you will need to complete an application and undergo an audit focusing on the following:

Data Protection - you must have a current registration with the Information Commissioners Office (ICO) and appropriate procedures to safeguard customer's personal details and data held by you, in either paper, or electronic format.

Quality Assurance - in relation to dealing with customers, responding to enquires, recording of individual customer transactions.

IT Security & Disaster Recovery - network protection from viruses, hacking, server back-up procedures, recording of passwords issued to administrators.

You will need to identify an individual to be the responsible person for ensuring employees acting as administrators observe the QualPass operating procedures, and for disseminating training delivered, on how to use the QualPass website.

 

How much will it cost me to subscribe to QualPass?

Contact QualPass on 01646 602131 or email us on info@qualpass.co.uk to receive an individual quotation to become a QualPass Agent - subject to qualification

 

How much can I charge customers as a QualPass Agent, and what fees will I pay to QualPass for each transaction?

In line with our published fees for individual's taking up and maintaining a QualPass profile on line, as an Agent you can charge the following fees per candidate (fees are inclusive of VAT):

Creating a profile, qualification upload and ordering a QualPass Card = £60.00 plus VAT

Uploading additional qualifications to an existing profile, but not requesting a re-print of a QualPass Card = £5.00 plus VAT

Uploading additional qualifications and ordering a re-print of a QualPass Card = £25.00 plus VAT

Ordering a replacement QualPass card which has been lost or defaced = £25.00 plus VAT

Annual subscription renewal for an existing QualPass individual subscriberregistered via an Agent with an independent username/password = £20.00 plus VAT

You will be charged the following by QualPass per transaction in the form of credits allocated to your account on issue of license, with additional credits purchased by you via your QualPass Dashboard:

Creating a profile, qualification upload and ordering a QualPass Card = 24 credits

Uploading additional qualifications to an existing profile, but not requesting a re-print of a QualPass Card = 0 credits

Uploading additional qualifications and ordering a re-print of a QualPass Card = 12 credits

Ordering a replacement QualPass card which has been lost or defaced = 12 credits

 

What support can I expect from QualPass?

As part of the first year license fee, an Agent can expect the following from QualPass:

a. Setting up of your account.

b. Setting up of your credit account.

c. Attendance at your premises to train the nominated person on the use of the QualPass website.

d. On-going technical support.

On renewal of the license fee, an Agent can expect the following from QualPass:

a. On-going technical support
b. Upgrades
c. On-going maintenance of the QualPass website to ensure it operates securely, accurately and efficiently.

 

Can I sign up a customer for QualPass at our premises?

Yes.

As an Agent you will be able to set up an individual's QualPass profile, scan and upload their qualifications and process their profile for verification by QualPass.  You can also set up a username and password for the customer, to allow them to access their profile from home, or anywhere else; they will then be liable for renewal, although there is no issue with you contacting them and taking payment for renewal at your premises.

You can then charge the recommended maximum fees:

Creating a profile, qualification upload and ordering a QualPass Card = £60.00 plus VAT

Uploading additional qualifications to an existing profile, but not requesting a re-print of their unique QualPass Card = £5.00 plus VAT

Uploading additional qualifications and ordering a re-print of their unique QualPass Card = £25.00 plus VAT

Ordering a replacement QualPass card which has been lost or defaced=  £25.00 plus VAT

Annual subscription renewal for an existing QualPass individual subscriber registered via an Agent with an independent username/password = £10.00 plus VAT

QualPass will then review the profile set up by you, and providing the qualifications, etc. match the customer we will then process their profile and order their QualPass Card; the card will then be forwarded to you for distribution to the customer.

 

What qualifications can we upload to a customer's profile created at our premises?

Agents can add the following categories of qualifications:

Academic - such as GCSE's, A Levels, Degrees, etc.

Vocational - such as NVQ's, professional awards, certificates or diplomas, etc.

Certificates & Awards - such as first aid at work, coded welding, IOSH managing safely

Passports - such as safety qualifications such as the CCNSG, CSCS, CPCS, etc.

Licenses - such as your driving license, fork lift truck, etc

Qualifications should only be selected for which the customer has a valid certificate, passport, license, etc. issued by an awarding body with them.  QualPass reserve the right to delete any qualifications listed by Agents on a customer's profile which cannot be matched to valid supporting evidence.

 

Is it acceptable to upload a photocopy of any qualification?

No.

QualPass will only verify qualifications which are supported by the original certificate, passport or license.

QualPass reserves the right to contact awarding bodies to verify the validity of any qualifications, and where any doubt exists over the validity of a qualification pass this matter on to the appropriate authorities as well as suspend any private subscriber's membership until the matter is resolved.

QualPass also reserves the right to pass on details of private subscribers, or Agents, to the Police where there is reasonable evidence to suggest qualifications have been fraudulently obtained or altered in any way.

 

Is it only qualifications that can be add to a profile?

No.

Customers can provide Agents with original copies of the following documents which will be scanned and uploaded against the relevant section of their profile:

Employer Testimonials - where a customer may not have formal qualifications for a particular task, work equipment, etc. they can provide QualPass with an employer testimonial covering their competency.

The testimonial must be on company headed paper and signed by a competent person representing the employer - QualPass will seek verification from employers, where testimonials are submitted in lieu of formal qualifications, as to the validity of the testimonial; where the testimonial cannot be verified QualPass reserve the right to delete the testimonial from your profile.

References - customers can provide Agents with copies of references from a previous employer which can be added to their profile as a scanned pdf document.

CV -customers can provide Agents with their CV which can be added to their profile as a scanned pdf document.

 

I've submitted a profile to QualPass for verification and processing but there's a mistake.  What happens next?

If you've entered any details against a profile incorrectly, simply email us to let us know which profile is incorrect and we'll return the profile to you for editing and re-submitting to QualPass for verification and issuing of their QualPass card.

 

A customer has visited my premises and asked to have a new qualification uploaded against their existing QualPass profile.  We didn't create their profile, so can this be done by ourselves?

Yes.

Providing the individual's QualPass subscription is current as an Agent you can upload a new qualification against their profile and submit the revised profile/qualification for verification by QualPass; the individual will need to enter their username and password combination on the QualPass website in order to grant you access to the qualification element of their profile.

The qualification must be the original when scanned and entered against their existing qualification element of their profile; QualPass reserves the right to validate the qualification with the awarding body, and where any doubt exists on the quality of the scanned qualification or its authenticity, not validate the qualification and profile.

The individual may be charged depending on whether they have requested a new QualPass card to be produced - this will automatically be taken by the QualPass website as an on-line transaction against their profile and not deducted from you allowance of credits; Agents may then charge them the fee of £5.00 plus VAT per qualification, for scanning/uploading the qualification(s) to reflect the time spent by their administration staff.

 

Will another Agent be able to view or access the profiles created by our administrators?

No.

Agents are issued with unique identifiers when they join QualPass, so any profile set up by an Agent is allocated against their Agent number.  The Agent identifier is only known to QualPass and the Agent's nominated person, and is not displayed on any other element of the QualPass website hosting.

Any profile(s) created by your administrators, under the username and password issued by QualPass, will be allocated profiles against your QualPass agent number, and not be viewable by any other Agent.

 

How secure is QualPass?

QualPass will be operating the appropriate level of SSL security for a website holding personal details of individuals; this hosting is provided by a 3^rd-party and covered by a service level agreement between QualPass and them.

On-line transactions are operated through Barclay's and we are fully PCI DSS Merchant Compliant for secure on-line transactions.

In relation to profile information, QualPass automatically checks that no email address is entered twice linked to an individual's username and password, therefore preventing multiple QualPass profiles being created linked to one individuals email account.

In addition, when entering an individual's National Insurance number, QualPass automatically checks that the same NI number hasn't been linked to a previously verified profile; where this occurs the profile cannot be saved or advanced to the stage of requested a QualPass card, payment, etc.

QualPass will expect that all Agents have appropriate network security to safeguard data entered by them onto the QualPass website, or held in electronic format on any in-house/company wide network/intranet system.  This requirements, together with arrangements for data protection as a whole will be reviewed during an Agent's initial application, and on subsequent renewal of their license.

 

How will QualPass ensure the quality of this product/service?

Before becoming an approved QualPass Agent, an organisation will be required to complete a 2-state process:

Stage 1 Application to become an Agent providing written evidence of Quality Assurance, Data Protection and Electronic Security.  Organisations will be required to meet the minimum level of compliance required by QualPass in each of the 3 areas, before progressing onto Stage 2.

Stage 2 Audit of the organisation focusing on reviewing evidence and practice in relation to Quality Assurance, Data Protection and Electronic Security.

Service Level Agreement A signed agreement between QualPass and the Agent will set out the standards of service both parties can expect from each other.

On successful completion of both stages, an Agent will then be granted an Agent Profile with QualPass, and provided with a a copy of the QualPass Service and Procedures Manual.

The Stage 2 Audit will be completed annually, providing the Agent maintains their license, to ensure standards of service and integrity remain high, with the Service Level Agreement re-issued following each successful Stage 2 Audit and license renewal.

QualPass will also monitoring the following during the verification process for profiles submitted by Agents:

a. Quality of information recorded in the personal, reference and CV sections of an individual's profile.

b. Quality of uploaded pdf qualification evidence to ensure the submitted qualifications are a scanned copy of the original qualification presented by an individual, together with ensuring there is no evidence of any tampering or alteration to any qualification.

QualPass will expect Agents to operate with integrity, in line with the terms and conditions for the website, and reserves the right to carry out additional audits to ensure the integrity of QualPass is maintained at all times.

Where an Agent is identified as not meeting the requirements of the terms and conditions, Stage 1 Application or Stage 2 Audit and/or the Service Level Agreement QualPass will review the Agent's status as an authorised supplier of QualPass; QualPass reserves the right to suspend any Agent identified as potentially/actually bringing QualPass into disrepute, including the withdrawal of their profile and termination of their status as a QualPass Agent without returning any license fee, credit purchases, etc.

 

______________________________________________________________________________________

 

QALPASS EMPLOYER

 

What is QualPass and what benefit will I get from subscribing?

QualPass is a secure web-based database designed to allow you to:

a. Upload critical company documentation in pdf format, to preserve the integrity of content, for which you can grant 7 days read only access to a potential client or an enforcement officer through providing an email link to the selected documents only.

These documents can include:

i Company insurance certificates.
ii Statutory examination and testing certificates for lifting equipment, pressure vessels, etc.
iii ISO Accreditation Certificates such as ISO 9001, 14001 and 18001
iv Registers demonstrating risk assessment, conducting of audits or inspections, etc.
v Company policies and procedures, such as Health & Safety, Environmental, Quality Assurance, Equal Opportunities, etc.
vi References and testimonials from existing or past clients

b. Collate and manage all your employee's competence evidence in one easily accessible but secure location, including uploading copies of the academic and vocational qualifications, together with certificates, awards and licenses they may hold to provide a visual evidence of capability, competence and training.

c. You'll be able to provide clients, potential clients, enforcement officers, etc. with electronic summarised profiles of employees, detailing their qualifications and linking these into the occupation(s) via email (for 7 days only).

d. QualPass will allow you to search your employees for specific qualifications, occupations, etc. to meet requests from Clients, enforcement authorities, etc., as well as manage requalification through receiving an email generated by QualPass 3-months before any individual's time sensitive qualifications will expire.

Quite simply, QualPass will allow you to demonstrate management of employee and corporate competence, in a cost effective, user friendly and environmentally responsible and sustainable manner.

 

How does my company become a QualPass Employer?

You would contact us via email (info@qualpass.co.uk) or telephone (01646 602121) and request an application pack.

You will need to identify an individual to be the responsible person for ensuring employees acting as administrators observe the QualPass operating procedures, and for disseminating training delivered on how to use the QualPass website.

 

How much will it cost me to subscribe to QualPass?

Contact QualPass on 01646 602131 or email us on info@qualpass.co.uk to receive an individual quotation to become a QualPass Employer subscription - subject to qualification

You will be charged the following by QualPass per transaction in the form of credits allocated to your account on issue of license; additional credits can be purchased by credit or debit card via your QualPass Dashboard through our secure Barclays on-line purchasing portal:

Creating a profile, qualification upload and ordering a QualPass Card = 24 credits

Uploading additional qualifications to an existing profile, but not requesting a re-print of a QualPass Card = 0 credits

Uploading additional qualifications and ordering a re-print of a QualPass Card = 12 credits

Ordering a replacement QualPass card which has been lost or defaced = 12 credits

 

What support can I expect from QualPass?

As part of the first year license fee, an Employer can expect the following from QualPass:

a. Setting up of your account.
b. Setting up of your credit account.
c. Attendance at your premises to train the nominated person on the use of the QualPass website.
d. On-going technical support.

On renewal of the license fee, an Agent can expect the following from QualPass:

a. On-going technical support, advice and guidance
b. Upgrades
c. On-going maintenance of the QualPass website to ensure it operates securely, accurately and efficiently.

 

What qualifications can we upload to an employee's profile?

All qualifications listed against an employee must be accompanied by a pdf copy of their original certification, license, passport, etc. - if an employee is unable to provide original copies the qualification cannot be listed against them; QualPass reserves the right to not verify any employee profiles which include qualifications for which no evidence is uploaded, including deletion of the listed qualifications from their profile.

Employers can add the following categories of qualifications against employee's profiles:

Academic - such as GCSE's, A Levels, Degrees, etc.

Vocational - such as NVQ's, professional awards, certificates or diplomas, etc.

Certificates & Awards -   such as first aid at work, coded welding, IOSH managing safely

Passports - such as safety qualifications such as the CCNSG, CSCS, CPCS, etc.

Licenses - such as your driving license, fork lift truck, etc

Qualifications should only be selected for which QualPass reserve the right to delete any qualifications listed by Employers on an employee's profile which cannot be matched to valid supporting evidence.

 

Is it acceptable to upload a photocopy of any qualification?

No.

QualPass will only verify qualifications which are supported by the original certificate, passport or license.

QualPass reserves the right to contact awarding bodies to verify the validity of any qualifications, and where any doubt exists over the validity of a qualification pass this matter on to the appropriate authorities as well as suspend any private subscriber's membership until the matter is resolved.

QualPass also reserves the right to pass on details of employees, or their employers, to the Police where there is reasonable evidence to suggest qualifications have been fraudulently obtained or altered in any way.

 

Is it only qualifications that can be added to a profile?

No.

Employers can upload against the relevant section of their employee's profile original copies of the following documents:

Employer Testimonials - where a employee may not have formal qualifications for a particular task, work equipment, etc. they can provide QualPass with an employer testimonial covering their competency.

The testimonial must be on company headed paper and signed by a competent person representing the employer - QualPass will seek verification from employers, where testimonials are submitted in lieu of formal qualifications, as to the validity of the testimonial; where the testimonial cannot be verified QualPass reserve the right to delete the testimonial from your profile.

Employee's CV

 

I've submitted a profile to QualPass for verification and processing but there's a mistake.  What happens next?

If you've entered any details against a profile incorrectly, simply email us to let us know which profile is incorrect and we'll return the profile to you for editing and re-submitting to QualPass for verification and issuing of their QualPass card.

 

Will another Employer be able to view or access the profiles created by our administrators?

No.

You will be issued with a unique identifier when you join QualPass, so any profile set up by your administrators is allocated against your employer number.  The identifier is only known to QualPass and your nominated person, and is not displayed on any other element of the QualPass website hosting.

Any profile(s) created by your administrators, under the username and password issued by QualPass, will be allocated profiles against your QualPass agent number, and not be viewable by any other Employer or Agent subscribing to QualPass.

 

How secure is QualPass?

QualPass will be operating the appropriate level of SSL security for a website holding personal details of individuals; this hosting is provided by a 3^rd-party and covered by a service level agreement between QualPass and them.

On-line transactions are operated through Barclay's and we are fully PCI DSS Merchant Compliant for secure on-line transactions.

In relation to profile information, QualPass automatically checks that no email address is entered twice linked to an individual's username and password, therefore preventing multiple QualPass profiles being created linked to one individuals email account.

In addition, when entering an individual's National Insurance number, QualPass automatically checks that the same NI number hasn't been linked to a previously verified profile; where this occurs the profile cannot be saved or advanced to the stage of requested a QualPass card, payment, etc.

QualPass will expect that all Employers have appropriate network security to safeguard data entered by them onto the QualPass website, or held in electronic format on any in-house/company wide network/intranet system.  This requirements, together with arrangements for data protection as a whole will be reviewed during an Employer's initial application, and on subsequent renewal of their license.

 

Employees have date sensitive qualifications listed on our profile.  Will QualPass notify me when they are due to expire?

Yes.

QualPass monitors the dates against time sensitive qualifications and will trigger a notification 3 months prior to the qualification expiry date.

Where you've listed a qualification which has an expiry date QualPass will do two things to notify you when the expiry date is approaching:

a. List the qualification on your profile Dashboard as nearing expiring.

b. Send you an email notifying you of the qualification and its expiry date; an email will also be sent to the individual employee notifying them of the approaching expiry date.

 

I want a prospective Client to view my profile.  Is this possible, and if yes how do I do this?

Yes.

You can log in to your QualPass profile on any computer or laptop, via the internet, anywhere in the world and discuss your on-line profile with the Client in their office.

You can provide the Client with read only copies of your employee's profiles; you need to log into your profile, and from the Dashboard, select the link to select the employee profiles to be emailed to a Client - you will need the employer's email address for this.

Once you've emailed the profile(s), the Client can view the summarised profile, including opening the secure watermarked pdf copies of qualifications, references and CV to view to ensure they have the necessary qualifications, experience, etc. - for up to 7 days after which time the email link to your profile will expire.  Clients will be unable to alter any information, or have direct access to your QualPass company profile from the email.

 

We've recently recruited a new employee who has their own QualPass subscription.  Can their profile be linked to our company profile, and if so what access will they have to my profile and information?

Yes.

From your profile you can provide the employee with a unique alpha-numeric code; they will then enter this code into the link option on their own profile.  This will then import their profile against your employee listing saving you the need to create their profile and validate the qualifications.

The employee profile will show up as a read only profile, but will be included within your employee listing and therefore be available to:

a. Email a summary of their profile to Clients

b. Be included within searches for qualifications linked to employee profiles.

Should the employee leave your organisation you simply click on the remove profile option against their name on your employee listing; this can be done for any employee leaving your organisation.